This will be required to refund any unspent amounts after the event

FAQ

How does it work?

Your festival wristband will have an RFID chip that can be topped up and used like a prepaid bank card across all festival bars, the market area, the merch stand and selected restaurants.

All prices will be in Euros.

How can I add credit to my wristband?

You can top up your wristband either by a prepaid voucher bought online before the festival, or at one of our top up stations across the festival site.

These stations accept card payments only.

Stations will be busy during the first few days so we advise to top up online and skip the queues.

Roger, how do I top up online?

Easy, just follow these 3 simple steps:

1. Create your account on the link above.
2. Add the amount of money that you want to top up.
3. When you get to Kala, you will exchange your e-ticket for a wristband that has your money loaded on to it.

What happens if I dont create the account in advance?

Just head to one of the top up stations at the festival to add funds to your wristband, but bear in mind they will be busy during the first few days.

Can I refund any unspent credit?

Absolutely. Feel free to top up in advance as much as you would like, as any leftover is refundable online after the festival.

Please take a photo of the 6 digit number on the back of the RFID chip as this will be required to claim your refund.

Refunds will open at midday on June 13th and the refund system will close on June 27th at midnight.

Please note there are some small fees to cover the commissions charged by the credit card providers:

• Activation fee: 1€
• Refund fee: 1€

What happens if I lose my wristband?

From our experience, it‘s very very rare for one of the wristbands to break.

In any case, make sure to take a photo of your 6 digit number on the back of the RFID chip so you can refund any credit after the festival.