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Postponement to September 2021

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After careful consideration, we have decided to move Kala from June to September so we can all enjoy a magical week in the Riviera with safety and peace of mind. 

 

Kala will now take place from 1st to 8th of September 2021. 

 

This decision has been taken after reviewing the vaccine rollout plan and the various steps of the government’s roadmap out of lockdown, according to which, events and travel are set to return during the summer months, and all adults will be offered a first dose of the vaccine by 31st July. This means that by September, we have a very good chance to be able to enjoy a week sunbathing and dancing under the stars in Dhërmi.

 

We hope you understand why we are making this decision and that you can join us in September. We are determined to make this the best Kala to date, and it’s safe to say our long-awaited return will be a truly memorable experience!

FAQ

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What are my options?

 

Option 1: Move your booking to September 2021

 

Option 2: Move your booking to June 2022 

 

Option 3: Cancel your booking and receive a refund

Is there a deadline to decide?

We ask that you register your group’s choice by March 19th. You can do so by filling the form linked below. 

Postponement to June 2022

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Dear Kala family,

It is with a heavy heart that we have to announce that Kala won’t be able to take place in 2021. 

 

We have explored all the possible routes to make our long-awaited Dhërmi reunion happen. Unfortunately the current travel restrictions and the unpredictability we are going to face in the coming weeks have forced us to make the difficult decision to postpone Kala once again.


When we decided to move the Kala from June to September, we had hoped that the rollout of the vaccination plans throughout Europe would have helped ease the travel restrictions by now. Unfortunately, despite Albania currently reporting significantly low infections and having no entry restriction in place, most EU countries still advise against traveling there or require PCR tests and self-isolation on the way back.

Organising an overseas festival experience like Kala takes several months of intense preparation and we are now at a point where we cannot wait any longer. Even if Albania was moved to the travel green list, the regulations could change at any minute, making it impossible for us to operate the event with the confidence we are going to be able to deliver the kind of experience we all want.

Facing this reality and with cases still going up in parts of Europe and the UK, we feel that postponing the event is in the best interest of all the people involved.

After all the work our team has done during the past year and a half trying to make this happen for all of us, it is absolutely heartbreaking to realise that we are not going to be able to enjoy a much needed week of dancing and sunbathing in our little slice of paradise in the Riviera this summer. We were really really looking forward to reuniting and celebrating life with all of you in Dhërmi but rest assured, we are determined to make our next edition a truly outstanding experience that will be well worth the wait.

Kala will take place from 8th to 15th of June 2022

As promised, all ticket holders will be able to either roll over their tickets to next year or get a refund:

 

  • Option 1: Move your booking to 2022 - any amounts paid, except the deposit, will be automatically refunded
     

  • Option 2: Cancel your booking and receive a refund


As you know, tickets for Kala are in high demand and after a two-year hiatus, we are expecting tickets for next year to sell out very far in advance. Moving your booking to 2022 is the only way we can guarantee you will be able to attend.

Please note that all the passengers in the booking need to select the same option collectively and that we ask for only one form submission per booking. Speak to your group and once you have made a decision, ask the lead passenger to complete the form linked below to register your group’s choice.

You will need your booking ID for this, which you can find in your confirmation email. If you submit multiple entries, we will use the most recent one.

 

Please register your group’s choice via the form linked below before July 8th

We have compiled some useful information about each of the options below. Please read through before making a decision.

Moving your booking to June 2022
 

If you decide to move your booking to June 2022, we will automatically process a refund of any amounts paid towards your booking, excluding the £50 deposit per person that will be used to secure your spot. We will start processing refunds as soon as the form to register your choice closes on July 8th. All refunds will be completed by August 16th.

This option will allow you to guarantee your spot for 2022 with just a small financial commitment. You won’t have to pay anything further until the new payment deadline which is set for 31st of March 2022. 

 

The accommodation and passenger list will be the same as the original booking. If any passengers in the booking are no longer able to attend, we can offer free name changes between 1st August and 1st October so you can swap any passengers who are not able to attend when you find a replacement.

 

In order to arrange a free name change, please email hello@kala.al with the booking ID, full name, email, DOB and contact number of the new passenger, as well as the name of the person who can no longer make it

In some cases, we may not be able to provide the exact same accommodation as originally booked.  We work with 200+ different hotels and some may unfortunately close doors after this summer. In those few cases, we will contact you to offer you a suitable replacement option.

We will do our best to keep the prices as originally booked in 2020 or 2021. However, some hotels have undergone renovation during this time and prices may fluctuate slightly. If the price difference is substantial, we will contact you to let you decide whether you want to keep the same accommodation and cover the price difference or move to a different hotel.

By moving your booking to 2022, you will support the hundreds of employees, freelancers, suppliers and local businesses that depend on Kala. If you are in the position to do so, your support will be greatly appreciated.


Our booking policy stays the same, meaning if the June 2022 event can’t go ahead we will offer you the same choices as now so you will be able to either move your booking to the rescheduled date or receive a refund.

Cancelling your booking and receiving a refund

 

If you don’t want to attend next year, you can cancel your booking and request a refund via the form linked below. Refunds will be processed by August 16th.

Please note the booking fee of £10 per person is not refundable. The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

Split decisions within the same group

 

In order to keep the process simple, we ask that all the passengers in the booking select the same option collectively.

In those cases where not all the passengers in the group can pick the same option, we can offer the following to help with the decision:

If the majority would like to cancel the booking, those who still want to attend next summer will be offered priority to book tickets when they go on sale in October. Please add the emails of those interested in booking tickets for Kala 2022 while completing the postponement form so we can add them to the priority list.

If the majority would like to keep the booking, we can offer the chance to change your accommodation in October so the remaining passengers can move to a new accommodation that suits the new group size. Alternatively, if you have a replacement for those no longer able to attend, we can offer free name changes between 1st August and 1st October so you can swap any passengers in your booking. If you wish to change your accommodation, please contact us before the end of September.

How to change or refund your flights

 

If you have already booked flights, please contact the airline directly and refer to their websites for further information on their booking policies.
 

If you have any questions about this process that have not been addressed on the FAQ page linked below, you can contact us on hello@kala.al. Please bear in mind that response times will be slightly longer than usual due to a significant increase of queries during this period. We will do our best to get back to you as soon as we can.

General FAQs


What are my options?

 

As promised, all ticket holders will be able to either roll over their tickets to next year or get a refund:

  • Option 1: Move your booking to 2022 - any amounts paid, except the deposit, will be automatically refunded
     

  • Option 2: Cancel your booking and receive a refund


Is there a deadline to decide?

 

We have emailed you a form on June 17th and we ask that you submit your choice by July 8th.



What are the dates for 2022?
 

Kala will take place from 8th to 15th of June 2022. It’s safe to say that our long-awaited reunion is going to be a truly special one!



Will the line-up remain the same?

We are in talks with the artists about the new dates. While we cannot guarantee that all of them will be able to perform next year, we are working to have most of them back, plus a few extra additions 👀

 

Can I keep the same accommodation?

Where possible we will try to ensure that all bookings remain exactly the same. Although please be aware that in some cases that may not be possible. We work with 200+ different hotels and some may unfortunately close doors after this summer. In those few cases, we will contact you to offer you a suitable replacement option.
 

As always, we will continue to work hard to ensure fair and sustainable pricing throughout the area, for both our customers and partners. We will do our best to keep the prices as originally booked in 2020 or 2021. However, some hotels have undergone renovation during this time and prices may fluctuate slightly. If the price difference is substantial, we will contact you to let you decide whether you want to keep the same accommodation and cover the price difference or move to a different hotel.
 

Once your booking has been moved to 2022, you will receive an updated booking confirmation. We will aim to have these sent out by the end of Summer.


Can I change accommodation?
 

If you wish to change your accommodation or need to add or remove people from your booking and therefore move to a bigger / smaller room, you will be able to pick a different accommodation (subject to availability) when tickets for 2022 go on sale in October.

If you wish to change your accommodation, please contact us before the end of September.


 

Will my extras remain valid for the new date?

 

All extras except transfers will remain on your booking. This applies to all extras such as Gjipe Tickets, Grama Bay Excursion, Porto Palermo Excursion & Shuttle Bus passes. If you wish to make any changes to your extras please contact us via email.

What will happen with my transfers?

 

If you have booked transfers, these will be automatically removed from your booking along with the associated costs. Once we release the new transfer options for June 2022, you will be able to book them via the 'manage booking' page. We will email you when these become available on October 1st.

When is my balance due?

 

If you decide to move your booking to 2022, the payment deadline will be 31st March 2022. This means that you will be able to keep your booking until that date without having to make any further payments. Should you change your mind, you will be able to cancel your booking at any time before that date and you would only lose the deposit.

Take care of yourself and follow the advice of health agencies. Even though we can now see the light at the end of the tunnel, we shouldn’t let our guard down and we must all keep doing our part to get through this.


We are very much looking forward to welcoming you back to our little slice of paradise on the Albanian Riviera next summer. We promise it will be well worth the wait.

Stay safe

The Kala team

Frequently asked questions

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Refund FAQs

Will you refund my package in full?

 

Yes, we will refund you the entirety of your booking minus the booking fee of £10 per person.

The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

Any other items on your booking, such as extras, accommodation, and wristband will be refunded.

 

Where would refunds be sent to?

 

Most refunds will be sent to the card that you used to pay for your booking. Eg. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

However, some transactions were made through Wirecard, a payment system that is no longer in use. In those cases, we will refund you those amounts via bank transfer to a designated person in the group - we recommend that you use the lead passenger for this.

The total amount received across all passengers will add up to the total refund. Please bear in mind that you may need to transfer some amounts between yourselves. We cannot be held accountable for any funds not distributed correctly within your groups. If you have concerns about your funds being transferred to the lead passenger, please contact us on hello@kala.al before July 8th to discuss a different arrangement - this may delay the process for your group.

If you are unsure of the amounts paid towards your booking, you can check the transaction history on manage booking. Log in with your email and booking ID, head to 'info' and then scroll to the bottom to review the payment records.


When can I expect the money to arrive?

 

All the refunds will be processed by August 16th. You will receive a confirmation email once your refund has been processed to let you know it’s coming.

Please note that refunds may not reach your account in one lump sum. We need to refund every single transaction so this will depend on how many payments you made to us. Transactions will be processed in chronological order which means some payments may arrive several days before the others, so please be patient if there seem to be any amounts missing. Once all the payments have been refunded, we will send you an email to confirm this and let you know the money is on the way.



What should I do if I have not received my refund or if my refund received is incorrect?
 

If by the end of August you have not received your refund or the refund confirmation email, please contact us via email and we will assist in getting your funds back to you as quickly as possible.

If you believe the amount you have received is incorrect, contact us via email and we will send a breakdown of the refunds. Please note the amount may not arrive in one lump sum and that the payments may arrive several days apart. Once all the payments made towards your booking have been refunded, we will send you an email to confirm this and let you know the money is on the way.

 

What happens if I have changed cards or bank?

We are only able to process refunds to the card or bank account you paid with. If your card is no longer in use, you may need to contact the bank to arrange for this to be cleared.


Why is the booking fee non-refundable?

 

The booking fee of £10 per person covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.


 

I didn’t receive the email with the cancellation information

 

The emails have been sent out to the addresses that were listed on your booking at the time. Please check your spam folder. Alternatively, you can ask the lead passenger to log in to manage booking to verify which email address has received the email. Note we are asking for only one form submission per group, and that is the lead passenger who needs to do this.

What will happen with my transfers?

 

If you have booked transfers, these will be automatically removed from your booking along with the associated costs. Once we release the new transfer options for June 2022, you will be able to book them via the 'manage booking' page. We will email you when these become available on October 1st.

How to change or refund your flights

 

If you have already booked flights, please contact the airline directly and refer to their websites for further information on their booking policies.