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Can I refund any unspent credit?

 

Absolutely. Feel free to top up in advance as much as you would like, as any leftover is refundable online after the festival. 

 

Please take a photo of the 14 digit number on the back of the RFID chip as this will be required to claim your refund. 

 

Refunds will open on June 20th at midday and you will have 2 weeks to claim yours.

Please make sure to claim yours by 23:59 on July 4th. After that point you will not be able to apply for any leftover funds on your wristband but not to worry, we will send you an email when the refund window opens to remind you.

 

Fees

 

Please note there are some small fees involved in using the cashless system:

 

  • Activation fee: 1€

  • Refund fee: 2€


These help us cover part of the costs of running the cashless system and the commissions charged by the credit card providers.

 

What happens if I lose my wristband?

 

Your wristband should remain securely fastened to your wrist. There shouldn’t be any reason for you to remove it, until the event has ended. You should treat your wristband as you would cash or your bank card. 

 

From our experience, it’s very very rare for one of the wristbands to break. If you lose it, we won’t be able to recover any balance but if you have taken a photo of your 14 digit number on the back of the RFID chip you will be able to claim a refund after the festival.

Any questions?

If you have any questions regarding the cashless wristband, please contact Event Genius here:

 https://checkout.ticketarena.co.uk/help/index.html

Cashless refunds